OEM Support Services

OEM-Support-ServicesProviding support solutions to Original Equipment Manufacturers since 1981

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Advanced Technical Services (ATS) ISO-9000 certified, OEM support solutions are engineered to meet the highest standards of cost, quality, and delivery.

The ATS OEM support team is committed to delivering the highest level of customer satisfaction throughout the RMA process and offers a variety of remanufacturing, repair, and related solutions designed to support the needs of the OEM and its customers.

ATS OEM support solutions include; a dedicated customer care team for faster RMA origination and processing, an in-house technical staff for faster repair cycle times, advanced exchange programs to improve customer satisfaction and warranty screening programs to free up OEM resources and make certain customer returned products are processed quickly and returned to the value stream.

Certified and Trained Technical Staff

Since 1981, ATS’s team of highly skilled engineers, technicians, and customer support personnel have supported the needs of hundreds of OEM customers. The ATS technical staff has processed over 10,000,000 transactions for its OEM customers.

Advance Exchange / CSI Improvement Programs

ATS Advance Exchange Programs improve customer satisfaction and help reduce cycle time by rapidly supplying replacements for defective units to the field and by quickly processing and repairing field returns. This advance exchange process supports the continual flow of products back to the supply chain minimizing the need of adding replacements. These activities reduce OEM inventory carrying costs while improving both customer satisfaction and supply chain performance.

Advanced Technical Services Advanced Exchange Programs free up valuable warehouse space by stocking and managing equipment spares and cores at our central US based regional depot location. Advanced Technical Services expedited delivery and shipping solutions ensure that our OEM’s customers are supported through immediate, same-day or next day product shipping.

Single Source for OEM Support Needs

Advanced Technical Services is your single source for OEM test and repair. Advanced Technical Services experienced Repair Solutions team allows our customers to have a single point of contact for all their OEM test and repair needs.

Advanced Technical Services offers Warranty Screening Programs that can simplify your repair process by managing all field returns or manufacturing defects through a single location. ATS will receive defective units from the field, determine warranty status, process them per OEM specifications, and either repair them internally or manage the repair process thru the appropriate supplier. ATS Warranty Screening Programs allow our OEM customers to focus their internal resources on important corporate initiatives while ATS manages their repair needs.

Services Offered:

  • Customer RMA Origination and Management
  • Warehousing and Fulfillment
  • Depot Repair Services
  • Warranty Program Management
  • Out of Warranty / Past Model Support
  • Reverse Engineered Repair Solutions
  • Advanced Exchange / Core Management
  • Vendor Managed Inventory Programs (VMI)
  • Repair and Return Programs
  • Engineering Change Order Support