Data Privacy Policy
Advanced technical Services, Inc. ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Data Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or otherwise interact with us. This policy is in accordance with applicable data privacy laws, including the Illinois Personal Information Protection Act (PIPA), the Illinois Eavesdropping Statute, and other relevant state and federal regulations.
Information We Collect:
We may collect the following types of personal information:
- Contact Information: Name, address, phone number, email address.
- Service Information: Details about the electronic device you are repairing (make, model, serial number), the nature of the repair, and service history.
- Payment Information: Credit card or other payment details (collected securely through our payment processor).
- Website Usage Information: IP address, browser type, referring website, pages visited on our website, and other usage data collected through cookies and similar technologies. (See our Cookie Policy below for more information.)
- Customer Service Information: Information you provide to our customer service representatives, including feedback and support requests.
- Job Applicant Information: For those seeking employment, we collect information shared via resumes and applications.
- Employee Information: We collect personal information about our employees for HR and operational purposes. This information is subject to separate internal policies.
How We Use Your Information:
We may use your personal information for the following purposes:
- Providing Services: To diagnose and repair your electronic devices, process payments, and provide customer support.
- Communication: To communicate with you about your repair, send service updates, and respond to your inquiries.
- Marketing: With your consent, we may send you marketing communications about our services or promotions. You may opt out of these communications at any time.
- Improving Services: To analyze website usage data, identify trends, and improve our services and website.
- Legal Compliance: To comply with applicable laws and regulations, including financial regulations under the Gramm-Leach-Bliley Act (GLBA).
- Internal Operations: For internal administrative purposes, such as record-keeping and reporting.
- Employment: For processing job applications and managing employee information.
How We Share Your Information:
We may share your personal information with the following third parties:
- Service Providers: We may share information with third-party service providers who assist us with payment processing, website hosting, data analytics, and other services. We ensure these providers have appropriate data protection measures in place.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Affiliates: We may share information with our affiliated companies for the purposes described in this policy.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, multi-factor authentication, secure servers, and role-based access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:
- Customer repair service data is retained for [2] years to comply with warranty and service tracking obligations.
- Employee records are retained for [7] years following termination in compliance with applicable labor laws.
Your Rights:
You may have certain rights regarding your personal information, including the right to access, correct, or delete your information. To exercise these rights, please contact us at [email protected].
Illinois Eavesdropping Statute Compliance:
Illinois law requires two-party consent for recording conversations. If we record customer service calls for training and quality assurance, we will obtain explicit consent before recording.
Example Addition: "We may record customer service calls for training and quality assurance purposes, but only with your explicit consent as required by the Illinois Eavesdropping Statute."
Illinois Data Breach Notification Law Compliance:
In the event of a data breach involving your personal information, we will notify you as required by applicable law. If the breach affects more than 500 Illinois residents, we will also notify the Illinois Attorney General in accordance with the Illinois Personal Information Protection Act (PIPA).
Children's Privacy:
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13, in compliance with Children’s Online Privacy Protection Act (COPPA).
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
Contact Us:
If you have any questions about this Privacy Policy, please contact us at:
Advanced Technical Services, Inc.
55 W Army Trail Road Ste 101,
Glendale Heights, IL 60108
800-323-4813
[email protected]
Cookie Policy:
Our website uses cookies to enhance your browsing experience and personalize content. These cookies may collect information about your IP address, browser type, and pages visited. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.