OEM Support Services Offered:
- Customer RMA Origination & Management
- Warehousing & Fulfillment
- Depot Repair Services
- Warranty Program Management
- Out of Warranty / Past Model Support
- Reverse Engineered Repair Solutions
- Advanced Exchange / Core Management
- Vendor Managed Inventory Programs (VMI)
- Repair & Return Programs
- Engineering Change Order Support
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The ATS OEM support team is committed to delivering the highest level of customer satisfaction throughout the repair process and offers a variety of remanufacturing and related solutions designed to support the needs of the OEM and its customers.
Certified and Trained Technical Staff
Since 1981, ATS’s team of highly skilled engineers, technicians, and customer support personnel have supported the needs of hundreds of OEM customers. The ATS technical staff has processed over 30 million transactions since 1981. ATS support solutions include; a dedicated customer care team for faster RMA origination and processing, an in-house technical staff for quicker repair cycle times, advanced exchange programs to improve customer satisfaction and warranty screening programs to free up OEM resources and make certain customer returned products are processed quickly and returned to the value stream.
Advance Exchange / CSI Improvement Programs
ATS Advance Exchange Programs improve customer satisfaction and help reduce cycle time by rapidly supplying replacements for defective units to the field and by quickly processing and repairing field returns. This advance exchange process supports the continual flow of products back to the supply chain minimizing the need of adding replacements. These activities reduce OEM inventory carrying costs while improving both customer satisfaction and supply chain performance.
ATS' Advanced Exchange Programs free up valuable warehouse space by stocking and managing equipment spares and cores at our central U.S. based regional depot location. Expedited delivery and shipping solutions ensure that our OEM’s customers are supported through immediate, same-day or next day product shipping.