Leveraging our 42+ years of experience in electronics remanufacturing and repair services for automotive dealerships nationwide, ATS is uniquely positioned to offer comprehensive EV Charger Operations and Maintenance (O&M) services. Unlike other network support providers, ATS is the only nationwide 3rd party service provider with in-depth component-level repair expertise for EV chargers. We go beyond just network monitoring – we offer three tiers of O&M service with multiple site visits included, ensuring proactive maintenance, and minimizing downtime. These tiers are differentiated by the number of non-scheduled service calls included annually. In addition to these visits, program members benefit from:
- Discounted repair costs: When your chargers inevitably require repair, you'll receive exclusive discounts on parts and labor.
- Annual preventive maintenance: Gain peace of mind with a pre-scheduled annual on-site inspection to identify and address potential issues before they become problems.
- Value-added services: Enjoy a variety of additional program benefits tailored to keep your EV charging infrastructure operating smoothly.
- Extended Service Agreements: For ultimate peace of mind, we also offer Extended Service Agreements that shift the burden and cost of repairs away from dealerships, allowing them to focus on EV charger profitability, not maintenance and repair headaches.
DIAMOND
- 24 Hour Response
- 4 x Service Inspection per year
- Perform Area Safety Check
- Check Vehicle Connector Cable, Mounting and Support is Secure and Not Damaged
- Clean Exterior of Charger
- Check Voltage Outputs
- Check Enclosure for Damage, Dents, Corrosion, Rust
- Check Wall or Floor Mounting for Security
- Check for Excessive Presence of Insects, no Excess Foreign Particles
- Check Display and all UI Accessories (e.g., Press Button, RFID Reader etc.) for Damage Function
- Perform Sequence of Normal Start and Stop of Each Charging Point
- Software Check and Update
- Check Protective Conductor Connections and Termination. Tighten as Necessary
- Check Incoming Power Supply Cable Including Circuit Protective Conductor
- Check for Visible Moisture, Waterlogging or Burn Marks at Charger and Connecting Charging Pins
- Measure PP-PE for resistance value and compare with IEC given value
- Test emergency Fail Safe Systems
- Perform CP Short Fault Simulation for Every Charging Point
- Inspect RCCB(s) Protecting Connecting Points
PLATINUM
- 48 Hour Response
- 2 x Service Inspection per year
- Perform Area Safety Check
- Check Vehicle Connector Cable, Mounting and Support is Secure and Not Damaged
- Clean Exterior of Charger
- Check Voltage Outputs
- Check Enclosure for Damage, Dents, Corrosion, Rust
- Check Wall or Floor Mounting for Security
- Check for Excessive Presence of Insects, no Excess Foreign Particles
- Check Display and all UI Accessories (e.g., Press Button, RFID Reader etc.) for Damage Function
Perform Sequence of Normal Start and Stop of Each Charging Point - Software Check and Update
- Check Protective Conductor Connections and Termination. Tighten as Necessary
- Check Incoming Power Supply Cable Including
- Circuit Protective Conductor
- Check for Visible Moisture, Waterlogging or Burn Marks at Charger and Connecting Charging Pins
- Measure PP-PE for resistance value and compare with IEC given value
- Test emergency Fail Safe Systems
- Perform CP Short Fault Simulation for Every Charging
GOLD
- 72 Hour Response
- 1 x Service Inspection per year
- Perform Area Safety Check
- Check Vehicle Connector Cable, Mounting and
- Support is Secure and Not Damaged
- Clean Exterior of Charger
- Check Voltage Outputs
- Check Enclosure for Damage, Dents, Corrosion, Rust
- Check Wall or Floor Mounting for Security
- Check for Excessive Presence of Insects, no Excess Foreign Particles
- Check Display and all UI Accessories (e.g., Press Button, RFID Reader etc.) for Damage Function
- Perform Sequence of Normal Start and Stop of Each Charging Point
- Software Check and Update
- Check Protective Conductor Connections and Termination. Tighten as Necessary
- Check Incoming Power Supply Cable Including
- Circuit Protective Conductor
- Check for Visible Moisture, Waterlogging or Burn Marks at Charger and Connecting Charging Pins
- Measure PP-PE for resistance value and compare with IEC given value
- Test emergency Fail Safe Systems
- Perform CP Short Fault Simulation for Every Charging Point
- Inspect RCCB(s) Protecting Connecting Points
Must have a minimum of five chargers at the same location.
Price is per charger – customers that have multiple sites that require separate maintenance visits will incur additional costs.